Participant Engagement & Support Officer

Cyflog: £31,022.00 - £33,699.00 per annum

Contract: Fixed Term 31/03/2026 - Grant Funded

Hours: 37

Location of post: Cwmafan Library, Depot Road, Port Talbot

About the role:

Make a difference in your community

We are seeking an enthusiastic and community minded Participant Engagement & Support officer to join our Communities for Work Plus team. In this varied and rewarding role, you'll work alongside a dedicated team to support individuals from all backgrounds to help develop skills, access training and connect with new opportunities, and take meaningful steps towards secure, long term employment. You'll also build strong links with businesses and community organisations, organise engagement activities, and support projects that tackle poverty and promote inclusion - empowering people to take confident steps towards lasting employment.
What you'll do

• Organise and deliver engagement activities that bring communities together and support employability.
• Work directly with local people to ensure their voices are heard and their skills are developed.
• Build relationships with local businesses to promote job opportunities for participants.
• Produce clear monitoring and progress reports to show the impact of your work.
• Champion equality, diversity, wellbeing, and sustainability in everything you do.

What we're looking for

• Strong communication and organisational skills.
• Experience working with communities, voluntary groups, or employment programmes.
• Confidence in building partnerships with a variety of stakeholders.
• Commitment to making a positive difference in people's lives.
• Ability to manage projects and keep accurate records.

About you:

Ideally you will have:

• 4 GCSE's grades C or above, or a qualification of a comparable level (eg. Intermediate GNVQ Level 2, BTEC First Certificate, NVQ Level 2).

If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.

About us:

We believe in rewarding and recognising our colleagues' efforts and achievements. We also believe that there's life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you'll be rewarded with a range of attractive benefits and support to help you live your best life.

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance
• Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
• Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years' service (not forgetting the additional 8 bank holidays too)
• Access discounted gym membership with Celtic Leisure
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
• Purchase a new car through Tusker salary sacrifice scheme
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.

For an informal discussion, please contact Emma Evans (Project Manager) on

Phone: 07980 782238 or

Email: e.evans1@npt.gov.uk

DBS requirements:

This post is subject to an enhanced with both adult & child barred list DBS disclosure

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language skills are not required

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.